I Will Never Treat Others Like This

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Everywhere I go I see things get more and more automated, mostly in the corporate businesses…Walmart, Pilot, etc. More help yourself machines and less human interaction. I get the same thing on the phone…the menus that never have the option for the issue I’m having, the message to go online for just as bad customer service and getting hung up on. It takes so much time to get to a human, I’ve spend hours just trying to get one question answered. When I finally do jump through enough hoops to get to a human, I get charged just to talk to them! The worse is when the “escalate” the issue. I have never received a call back when this is done. Have you? Has anyone? I believe they escalate your issue right to the top of their “ignore list”.

The more automated corporations get the more frustrating they get to deal with. I can’t be the only one that gets stuck standing at some stupid machine waiting for a human to come help me. A human would have had me rung up, taken my payment and out the door in the fraction of the time I stood there. I see frustrated employees run from machine to machine helping customers with issues. What kind of job is that for a human? Corporations don’t care and are key players in the pathetic attempt to separate humans for their own gain. Like many other things the cowardly puppets do, I will NOT treat my patrons like that. Those who have questions, requests or concerns should be able to get a hold of me without all the nonsense and get a response from me. Not an automated voice message with a huge menu, not a computer program on the other side of messages, none of that. They get me.

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The most automated anyone gets from me is an e mail telling you I’ll received your email and will get back to you shortly. All other communication will be with me, directly. As of now I’m doing all the answering of e mails. If need be in the future, I’ll have a well trained employee help with other tasks so I can answer e mails. Until then, the hubs helps with other things to allow me time with my peeps. I have no desire to get so big that I can’t have that personal relationship with those who bless me with their business. Lots of people are struggling which bring us to be more choosy about where and how we spend our money and time. When someone takes the time to shop my stores and purchase something, I deeply respect their patronage. I owe it to them to give them the best I’m able of myself, not some computer program. From my experience, everyone is different with different needs, how can anything be automated when we aren’t automated and uniform? I find it disrespectful to treat anyone like that.

There’s a certain energy, a personal touch, an element of Love of Lotus Apothecary and Farm that would change the whole dynamic if it weren’t there. When I talk directly to my patrons, doesn’t matter if it’s in person or e mail, I get a better sense of what people are looking for and what they need. I’m in touch with any issues that may arise which gives me the opportunity to correct them right away and prevent them in the future, not after many others had the problem. I can also make things right on a one-on-one basis, not based on some policy for all. All issues are different. I’m able to tailor my shop and my service as well as take personalized and customized orders. I get great ideas and often end up researching and expanding my own knowledge which in turn helps me to help others. This is a vital part of my business which automated programs and AI can never replace. If I automated my business like that, it wouldn’t be the same, the products wouldn’t be the same and I wouldn’t be me. I guess when you’re in business to help others verses in business to make millions, your priorities are a bit different.

When someone purchases something in person or online from me, I want them to experience something made just for them. I know it’s only opening a package in which we all know what is inside. The energy put into that package is what makes it different. The product isn’t some mass-produced garbage made by the lowest bidder. Every ingredient was mindfully chosen and made with intention. It’s important that packages arrive with the product in great condition so I choose packaging to do so. I’m currently looking for more eco-friendly packaging. I’m open to suggestions!!! My packages were not put together by someone who doesn’t care who you are, mine are put together with intention, care and your experience in mind. When someone purchases in person, I make sure I answer all their questions, look them in the eyes and never judge. I treat everyone with love and respect. I truly listen, not just see them as another customer. People are a blessing, no matter how we meet them. It’s better to add value to them than it is to judge them, there’s enough of that going around.

To sum it up…Love of Lotus Apothecary and Farm does not bow to corporate nonsense and ways. I do my best to avoid the negative corporations and their ways. Their ways are pretty easy to avoid. I’m slowly finding replacements for the corporations I use.

What do you like or dislike about your customer service experiences? What can Love of Lotus Apothecary and Farm do to improve? Please don’t ever be shy with your suggestions and thank you for them!

Published by Rainie Dae Vela

Merry Meet! I'm a Herbalist, Farmer and Nature Witch in beautiful East Tennessee. I live in the woods with my husband and 2 dogs where we are growing our off grid homestead and herb farm. I love wild harvesting medicine and food as well as making traditional foods and medicines. Being off grid, I'm mindful of the energy we use and what we are doing to the land we all depend on. I do my best to be as sustainable as possible. We're not perfect however, we're always improving! I value my fellow humans, my local, national and worldly communities. There's nothing better than seeing someone get healthier, happier and more empowered to help themselves. Healing isn't just ingesting a concoction or rubbing cream on the skin, it's so much more than that. As a healer, I can't deny that education is part of the healing. I'm of the belief that man made chemicals are responsible for the rise in dis ease. I've seen amazing changes in my health myself after eating mostly organic and Non-GMO. Due to my research and personal experience, I do not allow any chemicals or GMO ingredients in Love of Lotus Apothecary and Farm products. It makes no sense to me to put man made poison or franken plants in Mother Gaia's medicines. When I'm not being a foraging herbalist, I love hiking, swimming in nature spaces, spending time with loved ones, cooking, growing plants and meditating. I love rocking out behind my sexy ass drum kit and spending time with loved ones. Your time is greatly appreciated. Merry Part, Rainie Dae

Let's all share what we know, research what we hear and treat each other with love and respect.

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